Frequently Asked Questions
What is Chapter This?
Chapter This is a book mystery box service that was created by our founder Rae, who, like many, enjoys reading books. She wanted to pass on that enjoyment to others while also maintaining the surprise element. She understood how difficult it could be to choose a new book to buy, so with that in mind, she removed all of the difficulty of our customers choosing and does it all for them.
What does the box include?
The box contains two books that have been handpicked by our founder, based on a variety of reviews. The Random Genre box will include used books, however, we will always aim to provide a ‘like new’ quality. All other boxes will include books that are brand new and unread.
The box will also include two random sachets of tea for you to enjoy while reading, a bookmark, two packs of biscuits to enjoy with your book and a reading tracker so you can keep a record of all the books you've read each month.
What genres can I choose from?
At the moment, you can choose from Romance, Fantasy and Crime, Mystery & Thriller.
You can also choose to pick the Random Genre box, which will include two random used books from one or two of the genres above. We hope to offer more genres in the future, including a Manga box and we will update you as to when we do so.
If I order more than one box, will I receive the same books?
The books we put into our box usually change month by month but if you would like to order two of the same box within the same month, we will try to include different books. If you were to order two Random Genre boxes in the same month, you are guaranteed to receive different books.
How much is delivery?
We now offer two forms of delivery. You can choose free delivery or paid delivery for an extra £2.00.
When will my box be shipped?
We aim to ship the boxes up to 5 days after you place your order. This is to allow for any issues with payment to be minimised before we ship.
How long will it take for my delivery to arrive?
If you choose free delivery, it can take 3-5 working days. Paid delivery can take 1-2 working days. However, because the delivery times can vary, please allow at least 10 days for delivery before you get into contact with us.
Do you deliver abroad?
Currently, we only deliver within the UK. We hope to expand that to outside of the UK in the future.
Can I order a recurring box?
Yes you can. You have the option to buy a one-off box or a monthly box. If you sign up to our monthly box, you can save 10% month by month.
Will I receive any duplicate books?
We keep a track of the books that have been sent out month by month so while there shouldn’t be any duplicates, sometimes mistakes can happen. If you happen to receive a duplicate, please do get into contact with us so we can rectify the situation.
What if I receive a book I already own?
While we can rectify a duplicate book situation, if we send out a book that you already own but it’s one that we haven’t sent out in any of our previous boxes, we are unable to replace that book or provide a refund.
Can I cancel my order and get a refund?
While we will be very sad to see you cancel your order, you have every right to do so. You have 14 days to cancel your box from the date of purchase. We always try our best to package the books in a good condition, however, if the outside box has been damaged during transit, we are unable to provide a refund for this. If you’d like to cancel your order, please email us at firstname.lastname@example.org and we’d be more than happy to assist you.
How can I return my order?
Please email us at email@example.com and we can send you instructions on how to return your order. Please note, the shipping fees to return the order will be at customer expense.
How do I get into contact with you?
We have a variety of different contact methods. You can email us at firstname.lastname@example.org or alternatively, you can send us a text/WhatsApp message at 07793541585. You can also fill in the form on our Contact page and we'll get back to you as soon as we can!